Is your Mailbox filling up with unnecessary spam or system messages from your marketplaces? This help file will show you how to display only…
The eDesk Mailbox is highly configurable and it's super easy to set it up to suit your requirement. This help file will guide you through…
One of the problems customers face as they begin to use eDesk is managing the large number of messages that can come in from various channels.
In this video, we will talk about the Mailbox View in eDesk, which gathers all your messages from all your connected channels into one consolidated…
If you use a contact form on your website or webstore, maybe you noticed that the system messages are imported in eDesk without the customer's…
This help file will guide you through what actions to take if your tickets are changing status automatically in your eDesk mailbox. Before…
Did you know that you can fine-tune how eDesk manages your eBay messages? eDesk provides a set of eBay channel settings that enable you to customize…
We’re delighted to be in a position to make our next generation AI available to eDesk customers on a phased basis.
Understanding tickets and how they work in eDesk is key to delivering a fantastic, personal experience for your customers. Let's find out more! This…
Use eDesk's Message Rules to automate ticket management, giving your team more time to deliver 5 star customer support. This help file provides…
